When engaging with a Security Operations Center (SOC) as a Service provider, it’s important to ask questions that help you understand their capabilities, procedures, and how well they can protect your organization’s digital assets. Here are key questions to consider:


  1. Service Scope and Capabilities:
    • What specific services do you offer?
    • How do you keep up with the latest cybersecurity threats and technologies?
  2. Incident Response:
    • What is your incident response process?
    • How quickly can you detect and respond to security incidents?
    • Can you provide examples of how you’ve handled past incidents?
  3. Compliance and Standards:
    • Are you compliant with industry standards (such as ISO 27001, NIST, GDPR)?
    • How do you ensure the privacy and security of our data?
  4. Tools and Technologies:
    • What security tools and technologies do you use?
    • How do you integrate with our existing security infrastructure?
  5. Threat Intelligence and Monitoring:
    • How do you monitor for and assess potential threats?
    • Do you provide proactive threat hunting services?
  6. Reporting and Communication:
    • What types of reports will we receive and how frequently?
    • How will you communicate with us in the event of an incident?
  7. Service Availability and Reliability:
    • What is your service uptime guarantee?
    • How is your SOC staffed (24/7, business hours, etc.)?
  8. Expertise and Training:
    • What are the qualifications and experience levels of your SOC team?
    • How do you ensure continuous training and skill development for your team?
  9. Customization and Scalability:
    • How can your services be customized to meet our specific needs?
    • Can your services scale with our business growth?
  10. Cost and Contract Terms:
    • What is the pricing structure?
    • What are the terms of the contract, including duration and termination clauses?
  11. References and Case Studies:
    • Can you provide references or case studies from other clients, particularly those in our industry?
  12. Data Handling and Privacy:
    • How is data collected, stored, and protected in your service?
    • What are your data retention policies?
  13. Third-Party Vendor Management:
    • How do you manage and secure connections with third-party vendors?
  14. Business Continuity and Disaster Recovery:
    • What are your business continuity and disaster recovery plans?


These questions will help you gain a comprehensive understanding of the SOC provider’s capabilities, ensuring they align with your organization’s security needs and expectations.